Privacy notice | Kenton Crafts

In short. We collect only what we need to make and deliver your order. We do not sell your information. We do not use advertising or tracking cookies.

1. Who we are

Kenton Crafts is the trading name of Russell Hunter, a sole trader based in Newcastle upon Tyne.

Russell Hunter is the "controller" of your personal information. That means he decides how it is used and is responsible for looking after it.

Email: hello@kentoncrafts.co.uk

2. What we collect

When you place an order or ask for a quote, we collect:

your name;
your email address;
your phone number, if you give it;
your delivery address;
the wording you want printed and any notes you add;
photos and artwork you upload;
what you ordered, what you paid and when.

If you email us, we also keep your message and our reply.

Payment details. Payments are handled by Stripe. Your card details go straight to Stripe. We never see or store your card number. Stripe tells us that you have paid, and the amount.

Photos of other people. If your photo shows other people, please make sure they are happy for you to use it.

3. Why we use it and our legal reasons

Data protection law says we need a lawful basis for each use. These are ours.

What we do	Lawful basis
Take your order, make it, deliver it and email you about it. Reply to a quote request.	Contract. We need it to do what you have asked us to do.
Keep records of sales for tax.	Legal obligation. HMRC requires self-employed people to keep business records.
Answer questions, deal with complaints and returns, prevent fraud and misuse of the website, and defend legal claims.	Legitimate interests. We need to run the business properly and protect it, and we do this in ways you would expect.

We only email you about your order or your enquiry. We do not send marketing emails.

We do not make automated decisions about you, and we do not build profiles.

4. Who we share it with

We share your information only with the companies we need in order to run the shop:

Stripe takes payments. Stripe also uses payment information for its own purposes, such as preventing fraud. See the Stripe privacy policy.
Resend sends our order emails. It handles your name, email address and order details.
Vercel hosts this website and stores the photos and artwork you upload.
Evri delivers your parcel. We give them your name, delivery address and, where needed for delivery updates, your email address or phone number.
Our email provider, which holds the emails you send us.

We do not sell your information. We do not share it for advertising.

We may have to share information if the law requires it, for example with HMRC or the police.

5. Sending information outside the UK

Some of these companies store or handle information outside the UK, including in the United States.

When that happens, the transfer is covered by safeguards recognised under UK data protection law. These include UK adequacy regulations, such as the UK extension to the EU-US Data Privacy Framework, and standard contract clauses approved for UK use.

You can email us if you want to know more about the safeguards a particular company uses.

6. How long we keep it

Order records (your name, address, what you ordered and what you paid): at least 6 years, because tax law requires us to keep business records. We delete them once they are no longer needed for that.
Photos and artwork you upload: deleted within 90 days of your order being dispatched. We keep them that long in case you need a replacement. Uploads for an order or quote that does not go ahead are deleted within 90 days of being uploaded.
Emails and quote requests: up to 2 years after our last contact, unless they are part of an order record.

You can ask us to delete your photos sooner. Just email us.

7. Cookies and storage on your device

This website does not use advertising cookies or analytics cookies.

Your basket. We save your basket in your browser's local storage so it is still there when you move between pages. It stays on your device. It is strictly necessary for the shop to work, so the law does not require us to ask for your consent.

Paying. When you pay, you are taken to a secure checkout page run by Stripe. Stripe sets its own cookies on that page to take the payment safely and prevent fraud. See the Stripe cookie policy.

That is why you do not see a cookie banner here.

If we ever add analytics or advertising, we will update this page and ask for your consent first.

8. Keeping it safe

The website uses an encrypted connection (https).

Access to orders and uploaded photos is limited to the people who need it to run the shop, and the companies listed above.

9. Your rights

Under UK data protection law you can ask us to:

give you a copy of the information we hold about you;
correct anything that is wrong;
delete your information, where we do not have to keep it by law;
limit how we use it;
stop using it, where we rely on legitimate interests;
give you your information in a format you can take elsewhere.

To use any of these rights, email hello@kentoncrafts.co.uk. It is free. We will reply within one month.

We may need to check who you are before we send or delete anything.

You must give us the details needed for an order. Without them we cannot make or deliver it.

10. How to complain

If you are unhappy with how we have used your information, please tell us first at hello@kentoncrafts.co.uk. We will look into it and reply.

You can also complain to the Information Commissioner's Office (ICO), the UK data protection regulator.

Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Children

This shop is not aimed at children. If you are under 18, please ask a parent or guardian to order for you.

12. Changes to this notice

We will update this page if anything changes, and change the date below.

Last updated: 13 November 2026

See also our terms of sale and delivery and returns.